About me
Tech enthusiast and proud father who believes in the power of code to make life more efficient. Combines a passion for programming with interests in psychology, mindfulness, and building passive income streams, always working on smart solutions and systems that create more freedom and balance.
Work Experience
Sales Supportdesk Representative
Aug 2010 - May 2011CSS Telecom
Sales support specialist managing order processing, procurement, and customer scheduling for PABX telecommunications systems and healthcare technology solutions. Coordinated technical installations, managed client agendas, and supported KPN infrastructure integration projects.
Accountteam Representative
Apr 2007 - Aug 2010KPN
Inside sales and account support specialist at KPN, the Netherlands' leading telecommunications provider, responsible for order management, customer relationship maintenance, sales campaign execution, and operational support for external account managers. Combined administrative efficiency with sales activities to drive revenue growth and customer satisfaction in the B2B telecommunications sector.
Education
Hosted Voice Reporting Certification
2025 - 2025Routit - Ede, Netherland
7-hour specialized workshop in telecommunications analytics and reporting systems. Training covered call center performance metrics, traffic analysis, agent productivity dashboards, supervisor console management, and custom reporting configuration for enterprise telephony environments.
RCNA Certification
2019 - 2019Routit - Ede, Netherland
Network infrastructure certification covering Cisco networking fundamentals, small-to-medium network design and management, routing protocols, and enterprise network administration based on CCNA curriculum.
HIP Expert Certification (Hosted IP Expert)
2019 - 2019Routit - Ede, Netherlands
Specialized 8-hour deep-dive into SIP protocol analysis and network troubleshooting. Advanced training in Wireshark packet analysis, SIP header interpretation, and remote VoIP diagnostics using enterprise-grade analyzer tools.
HIP Advanced Certification (Hosted IP Advanced)
2018 - 2018Routit - Ede, Netherlands
Advanced 16-hour enterprise telephony training focusing on complex call center implementations, flexible workplace solutions, call recording systems, and third-party software integration for large-scale VoIP deployments.
HIP Technical Training (Hosted IP Fundamentals)
2017 - 2017Routit - Ede, Netherlands
Comprehensive 2-day hands-on training in KPN Hosted Voice environment setup and configuration. Covered fundamental VoIP telephony concepts, lab-based system implementation, and basic troubleshooting methodologies for enterprise communication systems.
Bachelor of Applied Sciences in International Business and Languages
2002 - 2006Fontys University of Applied Sciences - Tilburg, Netherlands
6-month internship in Spain
Featured Projects
View all projects →Interactive Resume
Inspired by Reactive Resume (https://rxresu.me), I created my own custom CMS from scratch to showcase and archive my professional experience and self-built projects. You’re looking at it right now 😎
FreeScout implementation
For an IT distributor, I implemented a comprehensive helpdesk solution using FreeScout on a Debian 12 VPS.
YNAB Budget Dashboard
Budget Dashboard for YNAB is a web-based financial visualization tool that extends YNAB (You Need A Budget) with detailed weekly spending insights and progress tracking. It provides users with a granular view of their spending patterns by breaking down monthly budgets into weekly segments, helping them stay on track throughout the month.
